What Is IT Glue?
IT Glue is a documentation platform that centralizes IT processes by storing and managing information. It caters to IT professionals seeking solutions for documenting configurations, passwords, and network information. By consolidating critical data, IT Glue reduces time spent on administrative tasks, allowing IT teams to focus on strategic activities.
The platform is cloud-based, ensuring users can access their data from anywhere. Its integration capabilities allow IT departments to connect it with other software applications. IT Glue’s interface aims to reduce the learning curve and support quick adoption within IT departments.
Its security features ensure that sensitive information is protected. IT Glue supports IT managers and technicians by providing a way to maintain structured, easily retrievable documentation.
IT Glue Key Features
IT Glue offers features to simplify IT documentation, improve security, and enhance collaboration. These features help IT teams maintain structured, accessible information while integrating with various IT management platforms:
- Structured documentation: IT Glue provides a framework for organizing IT documentation, ensuring consistency across teams. Relationship mapping links related items, making it easier to retrieve critical information when needed.
- Secure password management: With an integrated password management system, IT Glue ensures secure storage and access to credentials. Features like an immutable audit trail and automated password rotation for Microsoft Entra ID, Microsoft 365, and Active Directory improve security and reduce credential-related risks.
- Network Glue: Network Glue automates network discovery, documentation, and diagramming. It detects all devices on a network, including Active Directory environments, and generates network diagrams with contextual information. Automated password rotation for Microsoft services further improves security.
- MyGlue: MyGlue is a tool that enables clients to securely store and manage passwords, documents, and checklists. Features like MFA, SSO, and a mobile app improve security and accessibility. A Chrome extension allows for login management.
- Enterprise-grade security: IT Glue includes SOC 2 compliance, access control features, and IP access restrictions to secure sensitive data. Automated account backups ensure data availability, and cross-account migration services enable transitions between IT Glue accounts.
- IT Glue Copilot: This AI-powered feature improves IT documentation by automating data organization and maintaining accuracy. It reduces manual effort, ensuring that documentation stays up-to-date and reflective of the IT environment.
Understanding IT Glue’s Pricing Tiers
Basic
The Basic plan costs $29 per user per month with a minimum of 5 users. It includes core documentation features, allowing IT teams to manage unlimited organizations, documentation, and client accounts. Users can track domains and SSL certificates, utilize the IT Glue Library and Asset Template, and implement access, audit, and version control.
The plan supports 1 data source, along with 1-way PSA/CRM and RMM sync for integrating with IT service management tools. Additional features include GlueConnect, engagement tracking, checklists, and myITchecklists templates. Security measures include an OTP generator, IP access control, and single sign-on (SSO/SAML). Other features include automated account backups, workflows, GlueFiles, IT Glue Academy access, a password vault, and Office Cloud Editor.
Select
The Select plan, priced at $36 per user per month, requires a 5-user minimum and builds on the Basic plan by adding a second data source and 2-way PSA/CRM sync for bidirectional integration with IT management platforms.
All features from the Basic plan are included, such as GlueConnect, engagement tracking, checklists, myITchecklists templates, GlueFiles, IT Glue Academy, and the password vault. Users also benefit from Cooper Copilot for IT Glue, which leverages AI for documentation accuracy. Additional features include custom SSL branding, IT Glue API access, runbooks, and Just-In-Time provisioning for SSO.
Enterprise
The Enterprise plan, at $42 per user per month, requires a 5-user minimum but offers an option for 1-4 users at $50-$99 per user. It provides unlimited data sources, making it suitable for organizations with complex IT environments.
Building on the Select plan, Enterprise includes 2-way PSA/CRM sync, GlueConnect, checklists, myITchecklists templates, flags, workflows, automated account backups, Cooper Copilot, IT Glue API access, and Office Cloud Editor. This plan is for IT teams that require full-scale integrations, improved automation, and customization options like SSL branding and additional security controls.
IT Glue Limitations
While IT Glue is a respected IT documentation platform, it does come with some drawbacks that users should consider before adopting it. These limitations were reported by users on the G2 platform:
- High cost for small businesses: IT Glue’s pricing can be prohibitive for smaller managed service providers (MSPs) and businesses. The cost structure makes the Enterprise plan the most viable option, as lower-tier plans lack key features like expiry notifications. Additionally, MyGlue’s licensing model may not be cost-effective for small teams.
- Steep learning curve: New users often find IT Glue challenging to navigate initially. While the platform provides training resources, the interface and documentation structure require time to master.
- Search function limitations: The search feature, particularly in the plugin, can be inconsistent. Some users report difficulty finding specific documents or fields, especially when managing large datasets.
- Performance issues: IT Glue relies on a cloud-based infrastructure, which can sometimes result in slow load times or delays in retrieving data, particularly for users with weaker internet connections. Occasional outages have also been noted.
- Customization constraints: While IT Glue offers integrations, they are not always seamless. Some users report the need for additional configuration or third-party tools to achieve the desired level of customization. Additionally, some newer features, like Network Glue, require additional costs instead of being included by default.
Related content: Read our guide to IT glue alternatives
Faddom: The Ultimate IT Glue Alternative
IT Glue offers structured documentation, but IT environments are always changing. Servers move, dependencies evolve, and new risks arise. Keeping records up to date can be challenging, which is where Faddom comes in.
Faddom provides real-time mapping of your entire IT infrastructure, automatically discovering dependencies without the need for agents or manual effort. Instead of relying on static records that require constant updates, you gain a live and always accurate view of your environment. This enables IT teams to reduce risks, optimize resources, and simplify audits.
For IT managers who need more than just documentation, who want to understand changes as they happen, optimize resources, and proactively mitigate risks, Faddom offers a cost-effective alternative that delivers real ROI. It provides visibility, automation, and peace of mind without the complexity. And the best part? Deployment takes less than 60 minutes, so you can start seeing results immediately.
Want to see it in action? Schedule a call with our experts!
