Gartner® Report: Hype Cycle™ for AI in ITSM, 2026

AI is only as effective as the data behind it. Learn why Gartner highlights dependency visibility, service mapping, and accurate configuration data as critical foundations for AI-driven IT operations.

The report explores the emerging AI-Augmented CMDB category and recognizes Faddom as a Sample Vendor. Download the report to explore Gartner’s perspective on the technologies shaping the future of ITSM and why accurate discovery and service mapping remain foundational to successful AI-driven operations.

June 2026

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Faddom has been a transformative tool for our business, enabling us to achieve a complete visual understanding of our IT infrastructure remarkably fast.

The implementation was swift, and within minutes, we were getting relevant insights. It’s intuitive, promotes proactivity, and the real-time visualization ensures strategic decisions are made with confidence.

Kyle Wetzel
Senior IT Architect
at Johnson Brothers
Kyle Wetzel
Senior IT Architect

Faddom has been a transformative tool for our business, enabling us to achieve a complete visual understanding of our IT infrastructure remarkably fast.

The implementation was swift, and within minutes, we were getting relevant insights. It’s intuitive, promotes proactivity, and the real-time visualization ensures strategic decisions are made with confidence.

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Map your entire on-premises, cloud, and hybrid environment, including dependencies and business applications, in under 60 minutes.

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Map your entire on-premises, cloud, and hybrid environment, including dependencies and business applications, in under 60 minutes.

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