Gartner® Report: Hype Cycle™ AI for ITSM, 2026

AI is only as effective as the data behind it. Learn why Gartner highlights dependency visibility, service mapping, and accurate configuration data as critical foundations for AI-driven IT operations.

The report explores the emerging AI-Augmented CMDB category and recognizes Faddom as a Sample Vendor. Download the report to explore Gartner’s perspective on the technologies shaping the future of ITSM and why accurate discovery and service mapping remain foundational to successful AI-driven operations.

June 2026

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Faddom has been a transformative tool for our business, enabling us to achieve a complete visual understanding of our IT infrastructure remarkably fast.

The implementation was swift, and within minutes, we were getting relevant insights. It’s intuitive, promotes proactivity, and the real-time visualization ensures strategic decisions are made with confidence.

Kyle Wetzel
Senior IT Architect
at Johnson Brothers
Kyle Wetzel
Senior IT Architect

Faddom has been a transformative tool for our business, enabling us to achieve a complete visual understanding of our IT infrastructure remarkably fast.

The implementation was swift, and within minutes, we were getting relevant insights. It’s intuitive, promotes proactivity, and the real-time visualization ensures strategic decisions are made with confidence.

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Map your entire on-premises, cloud, and hybrid environment, including dependencies and business applications, in under 60 minutes.

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Map your entire on-premises, cloud, and hybrid environment, including dependencies and business applications, in under 60 minutes.

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