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Hype Cycle™ for IT Service Management, 2026
A strategic report for IT and Security teams to master the new “Technology Dependency Hub” category designed to bridge CMDB gaps, de-risk changes, and accelerate AI-driven operations.
Report
We believe, the ITSM Hype Cycle marks a major shift in IT and Security operations. Gartner has introduced the Technology Dependency Hub (TDH)—a strategic control layer designed to solve the chronic problem of fragmented data and “blind spots” in complex hybrid environments.
Download the full report to explore why Gartner identifies Faddom as a Sample Vendor in this emerging space and learn how to cut through the hype of most disruptive innovations—from Agent-Native I&O to Observability.
What you will learn.
Asset Discovery Explained
Go Beyond
Asset Inventory
Discover dependencies, traffic, and relationships between systems to add context to what you already know.
Build an Accurate IT Source of Truth
See It in Action
Interactive Q&A
Ask your questions directly to our experts and former Lansweeper Evangelist.
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Gartner, Hype Cycle for ITSM, 2025, Chris Laske, Siddharth Shetty, Chris Matchett, 17 June 2025 Gartner and Hype Cycle are trademarks of Gartner, Inc., and/or its affiliates.
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