We’re excited to announce that Faddom now integrates with Jira Service Management (JSM) to deliver a continuously updated, real-time CMDB.
By integrating Faddom’s live discovery with JSM, IT teams gain the accurate context they need to make smarter, faster decisions. Instead of manually maintaining your CMDB, Faddom automatically maps and populates critical server and application data directly into your JSM Assets schema.
While JSM provides robust service tracking and asset governance, Faddom adds the missing layer of continuous, agentless discovery. This ensures that the JSM Assets schema is automatically populated and updated with real-time server and application relationships. Together, they eliminate manual CMDB maintenance, allowing IT teams to accelerate incident troubleshooting, minimize change risk, and make clearer operational decisions across hybrid infrastructures.
Turning Service Workflows into Dependency Intelligence
Integration with JSM enables teams to pair workflow tracking with real-time application and server discovery. This combination helps IT teams maintain an automated CMDB, improve incident response, and operate with greater clarity across complex infrastructures.
Centralize Infrastructure Discovery Automatically: Seamlessly push live asset data from Faddom directly into Jira Service Management Assets, keeping your CMDB continuously accurate without manual maintenance or manual schema mapping.
Enrich Tickets with Real-Time Infrastructure Context: Automatically populate servers, cloud instances (AWS, Azure, GCP), and applications into your JSM schema, giving teams immediate risk scores and dependency context behind every incident or change ticket.
Ensure Your CMDB is Always Accurate: Set up a flexible, automated sync schedule that continuously aligns JSM Assets with your live hybrid-cloud footprint, completely eliminating manual upkeep and reducing operational blind spots.
How to Get Started
If you’re already using Faddom and Zabbix, you can take full advantage of the integration today. Check out our complete integration guide to set it up or review best practices.
This official partnership is just the beginning. We’re committed to expanding the value of this integration and continuing to support IT teams with smarter, faster, and more reliable tools.
Ready to see Faddom in your environment? Schedule a call with one of our experts here!
