Faddom Is Now an Official ServiceNow Partner

We are excited to announce that Faddom is now an official ServiceNow Partner.

This new partnership marks a significant milestone in our mission to help IT teams work more efficiently and with greater visibility. With Faddom’s application dependency mapping now integrated into the ServiceNow platform, teams can automate critical IT workflows, populate their CMDB with real-time server and application dependencies, and gain instant insights into their infrastructure.

ServiceNow’s official recognition of our partnership highlights the trust, reliability, and long-term value we bring to modern IT operations.

A Partnership to Supercharge IT Operations

Integration with ServiceNow has been one of the most requested capabilities by Faddom users. Teams have utilized this integration to enhance visibility, automate incident workflows, streamline operations, and reduce manual processes. 

Automate Incident Management

Faddom can automatically create detailed incidents in ServiceNow based on predefined criteria. This helps IT teams act faster by providing immediate visibility into the impacted servers and applications. 

Keep the CMDB Accurate and Up to Date

Faddom continuously populates the ServiceNow CMDB with live application maps and any newly discovered servers. This automation eliminates the need for manual updates and ensures that your configuration data remains current, complete, and reliable. 

Accelerate Root Cause Analysis

By clearly identifying which systems are affected during an incident, Faddom enables IT teams to quickly pinpoint the source of issues. This minimizes downtime and speeds up recovery across hybrid environments. 

Turning Integration into Impact

Faddom and ServiceNow together offer a smarter and more innovative approach to managing your hybrid infrastructure. This partnership provides end-to-end visibility across environments, enabling faster and more informed decision-making. It streamlines automation to reduce complexity and offers an actionable dashboard for real-time insights. You can activate services offline within minutes and quickly set up alerts and notifications. 

Additionally, Faddom integrates seamlessly with ServiceNow to populate the CMDB with your application maps and any servers that Faddom discovers but are not already listed. The data imported for each server includes the hostname, IP address, operating system information, dependencies, and a list of the application maps associated with that server.