Gartner® Report:
Hype Cycle™ for IT Service Management, 2026
A strategic report for IT and Security teams to master the new “Technology Dependency Hub” category designed to bridge CMDB gaps, de-risk changes, and accelerate AI-driven operations.
By Gartner
We believe, the ITSM Hype Cycle marks a major shift in IT and Security operations. Gartner has introduced the Technology Dependency Hub (TDH)—a strategic control layer designed to solve the chronic problem of fragmented data and "blind spots" in complex hybrid environments.
Download the full report to explore why Gartner identifies Faddom as a Sample Vendor in this emerging space and learn how to cut through the hype of most disruptive innovations—from Agent-Native I&O to Observability.
What You Will Learn:
The New TDH: Understand how this new solution federates and normalizes infrastructure and application dependency data to enable current-state visibility.
Faddom & The Vendor Landscape: See why Faddom is recognized as a sample vendor for this critical new strategic control layer.
De-Risk Changes and Migrations: Learn how to sequence workloads and identify service interdependencies to prevent failed change initiatives and prolonged incident resolution.
Strengthen Operational Resilience: Discover how live dependency mapping helps organizations meet increasing regulatory scrutiny from frameworks like DORA and NIS2.
Combat Alert Fatigue: Explore how the convergence of observability and incident management creates a dynamic discipline to diagnose and resolve incidents faster.
The Future of Agentic AI: Get insights into Agent-Native I&O and Multiagent Systems designed to execute autonomous actions toward organizational goals.
Get a Complimentary Access to Gartner® Report
Gartner, Hype Cycle for ITSM, 2025, Chris Laske, Siddharth Shetty, Chris Matchett, 17 June 2025
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